Our commitments.
The policies, disclosures, and safeguards behind every Lorraine product. Flat and scannable — when you come here, you usually have a specific question.
- Region
- af-south-1
- Privacy
- POPIA aligned
- Status
- Decision support
- Contact
- legal@uselorraine.co.za
Posture
03 statements- 01
POPIA
Registered responsible party for personal information processed in our products. Rights and complaints escalation documented in the privacy policy.
- 02
Clinical governance
Lorraine products are clinical decision support — not medical devices. Licensed clinicians remain responsible for all clinical decisions.
- 03
Data residency
Production inference and application data reside in Johannesburg (af-south-1). Backups are SA-only; no data leaves the region by default.
Policies
04 documentsPrivacy Policy
How we collect, use, and protect personal information under POPIA.
2026-02-10Terms of Service
The contract between you and Lorraine for use of our products.
2026-02-10Medical Disclaimer
Clinical AI limitations, clinician responsibility, and scope of use.
2026-03-20Acceptable Use Policy
Rules for using Lorraine responsibly — prohibited uses and clinician obligations.
2026-04-28
Compliance
04 documentsPOPIA statement
Our role as responsible party and your rights under POPIA.
2026-02-10Data processing
How data flows through Lorraine products and where it is stored.
2026-02-10Security overview
Encryption, access control, incident response, and subprocessors.
2026-02-10Subprocessors
Third parties that process personal information on our behalf.
2026-04-28
Enterprise
02 documentsModel & safety
01 documentGet in touch
Questions about data or legal?